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FREQUENTLY ASKED QUESTIONS

  • To remove an item from your shopping cart, please follow these steps: Desktop: Step 1 - Go to your “Cart”. Step 2 - Click on the “Bin” button to delete your item from your cart or you can add to your "Wishlist".
  • If you are having trouble placing products in your cart, the reasons could be - The selected color/size is not available to purchase The item is not available in stock right now.
  • Free installation is offered for selected products only. Be sure to check the product description of products to get more details about installation.
  • Daraz is a marketplace. We have a huge seller base and each one sources their product differently due to which prices vary for the same product but you can choose depending on your preference as the product quality remains the same.
    The following return policy applies to overseas products and supersedes all other terms and conditions of sales on 6Valley and the 6Valley Return Policy: Returns for overseas products are only accepted for the reasons listed below: Item is defective or damaged upon delivery. Item is not according to the seller’s specifications mentioned on the website. Item is wrong: the item delivered is not the item you ordered. Note: Returns for overseas products on any other basis will not be accepted.
    If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image below “Delivery”. If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of the page. Just click on the more information icon on the right side of the Return and Warranty tab to find the detailed warranty information.
    Valentines Day Campaign. Bangla New Year(BNY) Campaign. 11.11” Campaign. FataFati Friday Campaign. 12.12” Campaign. Happy New Year Campaign.
    Do’s Asking product-based queries Asking queries pertaining to product’s warranty, installation, etc. Dont's Sharing contact details Using indecent, impolite language Asking irrelevant queries Using IM for lodging complaints.
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